I moved the claim to Hoy and will let you know what I think about the job they will have done on my Charcoal Grey 2019 Tiguan SEL. My hero, Rene Villegas, got the window raised, disabling the lowering of the window-a feat that Caliber Collision said was impossible. So I called the insurance company and got the claim number attached to them, but the soonest appointment I could get was for 8 days later which I accepted.Ī couple of days later, I called Hoy at 1215 pm and was told to come in and they would take 20 minutes to give the estimate. While there, I sought to make an appointment for an estimate but was told they could not do that until they had the claim number attached to them. I could not use the freeway, or drive much over 15 mph. Driving became a concern as the piece of plastic started to come away from the vehicle. When I expressed concern about water damage to the interior leather and electronics, he put a sheet of collision wrap on the window-essentially a large piece of thicker Saran Wrap. He saw the window and said it could not be raised. When my vehicle's driver door was severely damaged, and having a window that would not go back up, I reached out to Giovanni at Caliber Collision. Their pride of service is evident at every step.Īt first, I was a loyal customer of Caliber Collision, particularly the one located on North Mesa Street, in El Paso TX. UPDATE I received my vehicle back and it is perfect in every way, right down to the smooth-as-glass surfaces of the paint.
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